Pacifica, the UK’s leading independent provider of Domestic Appliance Repairs and Extended Warranties, is expanding its innovative technology platform to serve a variety of sectors.
Building on its success in revolutionising the Major Domestic Appliance (MDA) market, Pacifica Technology is extending its cutting-edge software to businesses across multiple sectors that require customer service solutions.
This flexible, scalable platform is tailored for sectors such as appliance manufacturing, engineering, property management, insurance and claims, housing associations, and estate management, where customer service excellence and operational efficiency are critical.
With over 40 years in the industry, Pacifica has refined its technology to deliver exceptional customer experiences and streamline operations for major brands like Sony, 0800 Repair, Electrolux, Very Group, and Argos.
For instance, Electrolux uses Pacifica’s IT solutions to manage all aftercare services across the UK, while Argos leverages Pacifica’s Complete Service system for over 50,000 product SKUs. These enduring partnerships highlight Pacifica’s capacity to provide robust, scalable technology solutions for high-profile clients.
The same platform that powers Pacifica’s seamless appliance repair services is now available to other businesses, enabling enhanced efficiency, revenue growth, and top-tier customer service.
Pacifica’s platform has shown its effectiveness in the UK appliance repair sector, where it manages aftercare for major retailers and has reduced inbound customer calls by 50%, thanks to real-time updates.
Engineered with industry-standard tools, Pacifica’s platform ensures secure data transfers through SSL encryption and IP-secured connections. Businesses can customise the platform to integrate seamlessly with their existing systems, enhancing performance across the service cycle.
Key features include:
- Complete Service: This core component of Pacifica’s platform integrates various business functions—from scheduling to customer communication—providing real-time updates and reducing administrative tasks, ultimately increasing first-time fix rates and improving service delivery.
- Mobile and Client Connect: These mobile applications enable field operatives and service staff to operate efficiently with real-time job updates, parts management, and route optimisation on both Android and iOS.
- Stock Solutions and Warehouse Systems: Pacifica’s warehousing systems support efficient stock management through automation, accommodating operations from small stock rooms to multi-site warehouses with full control over stock levels, movements, and order processing.
- Point of Sale (POS) Marketplace: Integrated POS functionality allows businesses to sell parts or products efficiently, including e-commerce support for streamlined transactions.
- Invoice and Warranty Management: Automated invoicing and warranty systems save time, improve accuracy, and offer clients self-service options for online warranty management.
Scott Pallister, Chief Operating Officer of Pacifica, said, “With our strong focus on technology and innovation, we have developed a sophisticated platform that supports some of the world’s largest retailers and appliance brands. By expanding our technology to other industries, we aim to continue our mission of helping businesses provide the best possible service to their customers.
“Our technology enables thousands of engineers to work more efficiently every day, reducing administrative burdens and enhancing customer satisfaction. We’re now excited to offer this proven solution to other industries, allowing them to achieve similar levels of efficiency and customer service that we’ve developed in appliance repair.”
Photo caption: Pacifica’s technology platform, now available to businesses across industries, is used daily by thousands of engineers to enhance operational efficiency and customer satisfaction.